POLICIES Privacy policy
Last update: 5th of august 2023
This privacy policy describes how Speed Rope Shop (“we”, “us”, or “our”) collects, uses, and protects the personal information of our visitors and customers (“you” or “your”). This privacy policy applies to our website [speedropeshop.com] and any products or services we offer through it.
By visiting or using our website, you agree to this privacy policy. If you do not agree with this privacy policy, please do not use our website.
What Information We Collect
We collect personal information from you when you visit or use our website. Personal information is any information that can be used to identify you or that we can link to you. The types of personal information we collect include:
- Contact information, such as your name, email address, phone number, and shipping address
- Payment information, such as your credit card number, billing address, and transaction details
- Account information, such as your username, password, order history, preferences, and feedback
- Device and browser information, such as your IP address, device type, operating system, browser type, language settings, and location data
- Usage and activity information, such as the pages you visit, the products you view or purchase, the time and duration of your visit or use, the links you click on or share with others
- Cookie information, such as the identifiers we store on your device or browser to recognise you when you return to our website or interact with our online ads
We collect personal information from different sources depending on how you interact with us. These sources include:
- Directly from you, when you provide it to us voluntarily through our website forms, surveys, reviews, emails, chats, phone calls
- Automatically from our website, when you visit or use it through cookies or other tracking technologies
- From third parties, when we receive it from our partners or service providers who help us operate our website or business
How We Use Your Information
We use your personal information for various purposes depending on the context in which we collect it. These purposes include:
- To fulfill your orders, such as processing your payment, shipping your products, sending you order confirmations, tracking your delivery status, handling returns or exchanges
- To provide customer service, such as responding to your questions, requests, complaints, or feedback
- To communicate with you, such as sending you newsletters, promotions, coupons, or other marketing materials that may interest you
- To personalise your experience, such as remembering your preferences, recommendations, or settings
- To improve our website and products, such as analysing usage data, testing new features, conducting research, or soliciting feedback
- To protect our website and business, such as preventing fraud, abuse, or illegal activities, enforcing our terms and conditions, or complying with legal obligations
We use your personal information based on one or more of the following legal bases:
- Your consent, when you give it to us explicitly for a specific purpose, such as signing up for our newsletter or accepting cookies
- Our legitimate interests, when they are not overridden by your rights or interests, such as improving our website or products or sending you marketing communications
- Our contractual obligations, when they are necessary to perform a contract with you, such as fulfilling your orders or providing customer service
- Our legal obligations, when they are required by law, such as complying with tax, accounting, or reporting requirements
How We Share Your Information
We share your personal information with third parties who help us operate our website or business. These third parties include:
- Payment processors, who process your payment and verify your credit card information. We use Mollie as our payment processor.
- Delivery services, who deliver your products to your address. We use PostNL as our delivery service.
- Analytics providers, who measure and analyse the performance and usage of our website. We use Google Analytics as our analytics provider.
- Chat tools, who enable you to chat with us on our website. We use Tidio as our chat tool. This is their privacy policy.
We only share your personal information with third parties who have agreed to protect it and use it in accordance with this privacy policy and applicable laws. We do not sell, rent, or trade your personal information with any third parties for their own purposes.
We may also share your personal information with other parties when required by law or when necessary to protect our website or business. These parties include:
- Law enforcement authorities, who request it in connection with a legal investigation or proceeding
- Courts, regulators, or other government agencies, who require it to comply with a court order, subpoena, warrant, or other legal obligation
- Other parties involved in a legal dispute, who need it to assert, defend, or enforce our rights or interests
- Potential buyers or successors, who need it to evaluate or complete a merger, acquisition, sale, or transfer of our business or assets
How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:
- Encrypting your personal information when it is stored or transmitted
- Limiting the access to your personal information to only those employees, contractors, or service providers who need it to perform their duties
- Training our staff on the best practices of data security and privacy
- Monitoring our systems and networks for potential breaches or vulnerabilities
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have any questions about the security of your personal information, please contact us via this form.
How Long We Keep Your Information
We keep your personal information for as long as it is necessary for the purposes for which we collected it. The retention period of your personal information depends on various factors, such as:
- The nature and type of the personal information
- The purpose and use of the personal information
- The legal and contractual obligations that apply to the personal information
When we no longer need your personal information, we will delete it from our systems and databases or anonymize it so that it can no longer be linked to you.
How You Can Control Your Information
You have certain rights and choices regarding your personal information that we collect and use. These rights and choices include:
- Accessing your personal information that we hold about you
- Updating your personal information that is inaccurate or incomplete
- Deleting your personal information that we no longer need or have a legal basis to keep
- Opting out of receiving marketing communications from us
- Withdrawing your consent to the collection or use of your personal information where we rely on your consent as the legal basis
- Objecting to the collection or use of your personal information where we rely on our legitimate interests as the legal basis
- Restricting the collection or use of your personal information in certain circumstances
- Porting your personal information to another service provider in a structured, commonly used, and machine-readable format
To exercise any of these rights or choices, please contact us via this form. We will respond to your request within 72 hours. We may ask you to verify your identity before processing your request.
Some of these rights and choices may be subject to limitations or exceptions under applicable laws. For example, we may not be able to delete your personal information if we need it to comply with a legal obligation or to defend a legal claim.
How We Use Cookies
Cookies are small text files that are stored on your device or browser when you visit our website. Cookies help us recognize you when you return to our website and enable us to provide you with a better and more personalized experience.
We use different types of cookies for different purposes on our website. These purposes include:
- Essential cookies, which are necessary for the functionality and security of our website
- Performance cookies, which help us measure and improve the speed and performance of our website
- Functionality cookies, which help us remember your preferences and settings and provide you with enhanced features
- Targeting cookies, which help us deliver and manage our online ads based on your interests and behavior
You can disable or delete cookies from your device or browser settings. However, please note that some cookies are essential for the functionality and security of our website and disabling or deleting them may affect your experience.
How We Update Our Privacy Policy
We may update our privacy policy from time to time to reflect changes in our website or business practices or to comply with applicable laws. We will notify you of any material changes by posting a notice on our website or by sending you an email. The date of the last update will be indicated at the top of this privacy policy. Your continued use of our website after we make any changes will constitute your acceptance of the updated privacy policy.
How You Can Contact Us
If you have any questions or comments about this privacy policy or how we handle your personal information, please contact us via this form. You can also write to us at:
Speed Rope Shop
Klinkerweg 2
1033PM Amsterdam
The Netherlands
We will respond to your inquiry within 72 hours.
Thank you for reading our privacy policy. We hope you enjoy shopping with us!